CQC RATING: Reviewed 4th November 2021 GOOD
About Us
We offer the highest quality care that your loved ones deserve. Our fully qualified and friendly staff are on hand at all times to help in any way required. All hold relevant NVQs and most importantly, a constant smile.
Our Registered Manager Sue Callon RGN supervises the day to day management of the Nursing Home, with the assistance of the proprietors. Hollow Oak is registered with the National Care Standards Commission for 27 Nursing Residents in total.
The home had its first extension in 1996 providing 12 single en-suite bedrooms on two floors connected by a passenger lift. More recently in 2009 another extension was built adding a further 4 single en-suite rooms. The older part of the home has 9 larger bedrooms. Three of these larger rooms are suitable for couples. Whilst Hollow Oak is registered for 27 nursing residents we currently accommodate 26.
A copy of the most recent inspection of the home is available at all times. Taken from the latest report:
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"Hollow Oak provides nursing care for up to 27 older people and is an established family business. The home is in a period house that has been adapted and extended, including a modern extension with en-suite facilities. The bedrooms in the home vary in size and layout and are individually decorated in keeping with the home's period style and they retain many original features. There are well kept gardens to the side and rear and accessible outdoor seating for people living there."
To view the full CQC report, click here.
"People living at Hollow Oak Nursing Home, who spoke with us during our visit told us that they were 'happy', 'contented' and 'feel safe' living there. They told us they were happy with the services and the support they received.
We spent time talking to people living there privately, in their rooms, and also in communal areas and observing daily life and activities in the home.
We did not receive any negative comments from people living there or their visiting relatives about the standard of personal care and individual attention people received, the food on offer to them, the cleanliness of the home or the staff approaches and support.
Hollow Oak Nursing Home has been run by the Hutchinson family for over 30 years. Our children and grandchildren have all grown up here, along with all the dogs, cats and fish! Situated in the village of Haverthwaite in the South Lakes National Park, Hollow Oak Nursing Home is set in 4 acres of woodlands and gardens, providing a peaceful and stunning environment where the highest standards of care can be given to all residents.
As soon as you enter the 17th Century building, you will be aware of the homely environment which it provides. Oak beams and open log fires in the older part of the building aid a warm welcoming feel. The newer more modern side offers tasteful luxurious rooms. All are equipped with wheel chair friendly en-suites, electric adjustable beds, telephone point, furniture and more. Many residents bring their own furniture to ensure a true home-from-home feel and are encouraged to make Hollow Oak their home.
People told us how clean they felt their home was and that their rooms were cleaned everyday and one visitor said "Did you notice there are no nasty smells here... I've been in homes where we came from where the smell hits you as you walk through the door". One person who lived there said, "The cleaners are really good.... they put fresh flowers in my room". More than one person told us that it was a "homely" place to live and that, "they (staff) make you feel so welcome". One person told us "I could not be better looked after than I am here....I have a lovely view and its so quiet here".
People also told us that they could decide how they spent their days and they told us that they felt they did not have to join in any activity or outing if they did not want to. One person we spoke with was just about to go out for the day with relatives.
More than one person said they valued the fact that staff took time and did not rush them whilst helping them. People we spoke with confirmed that they got up and had their meals when and where it suited them and also went to bed when they wanted. Many of the people we spoke with commented on how they felt staff knew them well and always had time for them. Other people told us how" helpful" the staff were and that they would spend time with them and "chat and share a joke".
People told us the food was "very good" and "excellent" and told us that they were always asked what they liked and that the staff and the cooks knew what they liked or had to have if they had a dietary need.

To view the full CQC report, click here.
